Delivery Policy | Ala Official


Orders placed before 12pm between Monday to Friday begin processing and shipped the same day. Orders placed after 12pm begin processing the next working day. This excludes bank holidays. Orders that are placed on Friday after 12pm will be processed the following Monday.

Delivery service Shipping cost
Standard 3-5 working days £3.99
Next Day Express £6.99
Europe and Worldwide £15.00

As soon as your order has been dispatched, you will receive a conformation email to let you know that your order is on the way. This will include the information of your order and tracking details for you to track your parcel.

If there any delays in the processing of your order, please contact us or check your emails in case we have sent you out a notification as to the delay. There are various reasons as to why your parcel may be delayed including your item going out of stock, we require more information or there is a hold up in the delivering process.


We offer in-store collection for any orders placed online once any payments have been processed. Ensure you bring along the email conformation,
detailing your order.

Orders can be collected the next working day from our headquarters:
East Shopping centre,
Unit 14, 232-236 Green Street,
London E7 8LE.